Connections to Water Supply
We shall make available application forms for new connections at the approved charge.
The Front Desk Officer and other officers will always be available to guide every applicant on how to fill the form correctly and register completed forms.
We shall carry out a survey of the customer premises and determine the requirements for the new connection within 24 hours of registering the application forms and payment of requisite survey fees.
Our staff will be available to inspect all plumbing work done by a customer before effecting any service connection. Connection is effected within one day once the pipe laying works is completed.
Every customer is provided with a meter upon payment of a refundable deposit as per our tariffs. The deposit refund shall be payable within three days after the closing of an account. During the installation of a new connection, the customer will be provided with information explaining how to maintain the service line, what to do in case of water leaks and economical use of water. The customer will receive his or her first bill within one month from the connection date.
Extensions to Water Supply
Before making any water supply extensions, we shall undertake to:
Carry out a survey to establish the demand, willingness and the affected population’s ability to pay for the intended services.
Where an extension line is found to be unviable, Gatawasco has a social responsibility to provide water at the ruling tariff.
We shall extend water supply to all areas established to have potential demand.
We shall communicate with our customers about the following:
Location of our contact offices
Availability of Water services
Price of our water services
Extensions to Water Supply
Water Treatment
Gatanga Water and Sanitation Company's goal is to provide the most effective total treatment program available - one that is designed for your particular system and tailored to produce results. Service is our name and is the catalyst that makes our programs a success.
Gatanga Water and Sanitation Company Limited is committed to ensuring that all stakeholders receive water regularly and efficiently and that the water reaching the customers is of the highest quality. The Company aspires to be a role model among other water companies established across Africa.